Header Image
Service Excellence logo

Service Excellence

  • Our Service Excellence Essentials are our non-negotiable service standards which ensure we create memorable interactions every day, with every guest
  • Not only is it what our guests SEE but it is also how we interact with our fellow crew
  • We make it our mission to ensure our service picture does not miss a piece

See our team in action

Whether you are new to Silversea or returning after vacation, it is important that you fully understand the product and services we offer to our guests. This page has been specifically designed to help you familiarize yourself with our organization and to answer most of the questions you may have. You will find all updated joining information here.

Joining Information

Please read

Welcome to Silversea - Your onboarding Itinerary

Download

Your Travel Guide

Download

Life Onboard – What to Expect

Download

How to submit your Medical documents

Download

Crew App User Guide

Download

Maritime Labour Convention

Download

Infection Prevention Requirements

Download

Salary

Download

Update on International Transfer Fees

Download

Crew Wellness

View Video2

EAP – Employee Assistance Program

Download

SILVERSEA LEARNING PLATFORM (SLP)

You must complete the required modules before joining, boarding may be denied if not complete

Expedition Team

You must complete the required modules before joining, boarding may be denied if not complete

Joining Requirements Checklist

Download

Additional Policy Info for Expedition Staff

Download

POLICIES AND PROCEDURES

Please read before signing the Company Policy Acknowledgment Form

Silversea Compendium of Policies

Download

Standard of Conduct and Ship Rules

Download

Onboard Complaints Procedure

Download

Dress Code and Appearance Policy

Download

Reimbursement Policy

Download

Smoking Policy

Download

Drug and Alcohol Policy

Download

Work and Rest Policy

Download

Communication Policy

Download

RCG Business Code of Ethics

Download

Guest Interaction Policy

Download

Family Visit Policy

Download

UNIFORMS

Please read

Uniform Shoes and Socks Guide

Download

Deck Uniform Guide

Download

Engine Uniform Guide

Download

Bar Uniform Guide

Download

Admin, Sale and Shore Concierge Uniform Guide

Download

Housekeeping Uniform Guide

Download

Hotel Stores Uniform Guide

Download

Dining Room Uniform Guide

Download

Galley Uniform Guide

Download

Entertainment Uniform Guide

Download

Forms

Please download and complete

Personal Information Form (PIF)

Download

Must be completed electronically not handwritten

Silversea Medical Certificate Template

Download

Company Policies Acknowledgement Form

Download

Antarctica

Mandatory reading for all crew sailing to Antarctica

Cruising to Antarctica

Download

Guidelines for Visitors

Download

Don't pack a pest

Download

Reducing waste

Download

Life onboard Silversea Vessels

Life onboard Silversea Vessels

Why Silversea

Video

Embarkation Day

Video

Crew life

Video

Drill

Video

Expedition Ships – What to Expect

Video

Department Presentation

Department Presentation

Reception and Shore Excursion

Video

Housekeeping and Laundry

Video

Bar

Video

Deck and Engine

Video

Dining Room and Sommeliers

Video

Galley and Provision

Video